Will QSR Kiosks Replace Employees?

There is a storm brewing inside the world of fast casuals. It starts when employees walk through the door and circulates around the kiosks that threaten to replace them.

At least that’s one side of the story.

On the other side, once the storm passes, it’s clear skies in and around the self-service kiosks where managers and employers everywhere are saying the digital kiosks are far from a threat. If anything, they’re an advancement that comes at the request of consumers.

I think you’ll agree with me when I say…

It’s really hard to decide who is right and who is wrong. Different news articles tell different stories.

So you decide: Will kiosks replace employees? Or are we simply seeing advancement in the digital world that is merely a sign of the times?